Refund policy

Returns & Refunds Policy

Thank you for shopping with Safari HomeGoods. Because our products are handmade and crafted to order, we take great care to ensure every item meets our quality standards before it ships.

Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Returns Due to the handmade nature of our products, we do not accept returns or exchanges for change of mind. All sales are final unless the item is faulty or not as described.

International Orders We are unable to refund original shipping costs on international orders. Any import duties, customs fees, or taxes paid by the customer are non-refundable. Parcels refused at customs or returned to us due to unpaid duties will not be eligible for a refund.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do this by logging into your account and selecting "Returns and cancellations" from your order, or by contacting us.

Once you have notified us, please return the items within 14 days. We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the original order, unless agreed otherwise.

Returned items must be in their original condition. 

This policy does not affect your statutory rights.

How to Contact Us For any questions about your order, please reach out to us. We aim to respond within 2 business days.